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Terms of Service

Last updated: August 13, 2026

These Terms govern your use of the Arinto service, which is operated by 5280 Technology LLC, a Colorado limited liability company doing business as Arinto. In these Terms, "Arinto," "we," "our," or "us" means 5280 Technology LLC, and "you," "your," or "Customer" means the person or entity using the service. By creating an account, signing in, clicking "I Agree," or otherwise using Arinto (the "Service"), you accept these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Acceptance, electronic signature, and changes

  • Affirmative consent. Clicking "I Agree," signing in, or creating an account is an affirmative act that constitutes your binding electronic signature and agreement to these Terms, with the same legal effect as a handwritten signature.
  • Electronic notices. You agree that we may provide these Terms, changes to them, billing and renewal notices, and other communications about the Service electronically — by email to the address on your account or through the Service — and that those electronic communications satisfy any legal requirement that a communication be in writing.
  • Right to update. We may modify the Service — including its features, checks, and plan limits — and may revise these Terms at any time. If we make material changes to these Terms, we will take reasonable steps to notify you, such as by email or an in-app notice, and will update the "Last updated" date above.
  • Continued use. Your continued use of the Service after a change to these Terms takes effect constitutes your acceptance of the updated Terms. If you do not agree to a change, your remedy is to stop using the Service and cancel your subscription.

2. Which rules apply to your account

These Terms apply to two types of account. In addition to the rules that apply to everyone, the track below that matches your account type also applies to you.

Track 1 — Direct website owners

  • Direct relationship. If you use the Service to monitor your own websites, these Terms are a direct business agreement between you (the Owner) and 5280 Technology LLC.
  • Payment terms. You are billed directly. Subscriptions automatically renew unless cancelled before the renewal date, and fees — including for monitoring slots you cancel — are non-refundable except where required by law.
  • Direct license. We grant you a limited, non-exclusive, non-transferable license to log in and monitor the URLs that you legally own or control.

Track 2 — Agencies (reseller framework)

  • Pass-through mandate. If you use the Service to monitor websites on behalf of your own clients ("downstream clients"), you must contractually require those downstream clients to abide by the basic usage rules in these Terms, including no unauthorized or illegal scanning and no reverse engineering or scraping of the Service.
  • Authorization warranty. You warrant that you or your downstream clients have explicit authorization to monitor each target URL you add. You bear one hundred percent (100%) of the legal fault for any URL monitored without authorization — for example, adding a competitor's website to harass them or to scrape data.
  • Indemnification shield. You agree to defend, indemnify, and hold harmless 5280 Technology LLC from any lawsuits, losses, damages, liabilities, and expenses (including reasonable legal fees) brought by your downstream clients or any third party, including claims arising from a false alarm, a missed outage, or a data discrepancy.
  • Suspension rights. We retain the absolute right to suspend an individual downstream client account that abuses the scanning engine or violates these Terms, without terminating your entire Agency subscription.

Agency fees, billing disputes, and chargeback prohibitions. The following apply to Agencies regardless of whether the Agency serves its portal under Arinto branding, an Arinto subdomain, or its own custom domain. In this subsection, "the Company" means 5280 Technology LLC, d/b/a Arinto, and "the Agency" means you.

  • A. No right of offset or withholding. All fees due to the Company are billed and payable in advance and are 100% non-refundable. The Agency explicitly agrees that its obligation to pay subscription fees is absolute and independent. Under no circumstances shall the Agency withhold, delay, deduct, or offset any payment or invoice due to the Company based on any alleged platform downtime, service interruptions, missed alerts, false positives, software bugs, or any downtime experienced by an Agency Client.
  • B. Mandated dispute-resolution window. If the Agency believes the Company has billed it incorrectly, the Agency must notify the Company in writing (sent to billing@arinto.com) within thirty (30) calendar days of the invoice or charge date, and the notice must contain specific details of the alleged error. If the Agency fails to notify the Company within this 30-day window, the Agency waives all rights to dispute the charge, and the invoice shall be deemed accurate and final.
  • C. Express prohibition of chargebacks. The Agency explicitly agrees that platform downtime or missed website-health alerts do not constitute grounds for a credit-card chargeback, dispute, or reversal request with its bank or merchant processor. The Agency warrants that it will not initiate any chargeback or dispute process via its financial institution for any fees charged under these Terms.
  • D. Consequences of unauthorized disputes. If the Agency initiates an unauthorized chargeback or payment dispute in violation of this subsection, the Company reserves the absolute right to:
    • Immediate suspension: turn off, lock, or delete the Agency account and all associated downstream Agency Client monitoring portals immediately and without notice;
    • Recovery fees: charge the Agency a $150.00 administrative fee per disputed transaction to cover bank fines and legal-investigation costs; and
    • Collections: pursue collection actions or legal remedies in the state or federal courts of Colorado to recover the full amount of the disputed fees, plus reasonable attorneys' fees and collection expenses.

3. Scope of license and permitted use

  • Right to monitor. You grant us the right to access, scan, fetch, and monitor the websites and endpoints you designate ("Monitored Sites") for the purpose of providing the Service, and to do so on a recurring, automated basis.
  • Authorized users. Access to the Service is limited to the specific individual login accounts included in and paid for under your plan. Logins are personal to each authorized user and may not be shared, and you may not exceed the number of seats your plan provides. You are responsible for all activity under your account and under logins you create for others (for example, client-portal users).
  • Authorization and no malicious use. You represent and warrant that, for each Monitored Site, you own it or have explicit authorization from its owner to have it monitored by the Service. You may not use the Service to access, scan, probe, or monitor any site or system you do not own or lack permission to monitor, or in any way that violates law or the rights of others.
  • No reverse engineering or competitive scraping. You may not use the Service to benchmark, reverse-engineer, replicate, or build a competing product, and you may not access the Service to study, copy, or scrape its checks, scoring, thresholds, methods, or output. Registration by competitors for these purposes is prohibited.

4. Data ownership and usage rights

  • Your account data. As between you and us, you retain ownership of the data you submit, including your and your users' names, email addresses, and phone numbers. You grant us the rights necessary to host, process, and use that data to operate and provide the Service to you.
  • Content cache and history. You grant us a limited, non-exclusive license to fetch, cache, and store the content, responses, and metadata of your Monitored Sites as needed to run checks and to build the historical reports and trends the Service provides.
  • Aggregated and anonymized data. We retain the right to use aggregated, de-identified data and website-health metadata — which does not identify you, your users, or any specific Monitored Site — to operate, analyze, improve, and develop the Service and to produce global benchmarks and trends, during and after your use of the Service.
  • Improvement and AI training. You grant us the right to use the content and inputs that you and your users (including agencies, owners, and client-portal users) enter into the Service — including messages to support and the questions and conversations you have with the in-app help assistant — to operate, develop, train, and improve the Service, our AI help assistant and models, and our detection technology. Where practical we use aggregated or de-identified data for these purposes.
  • Privacy. We handle personal data in accordance with our Privacy Policy and applicable data-protection laws. The Privacy Policy is incorporated into these Terms by reference.

5. Subscriptions, fees, and termination

  • Fees and billing. Paid plans and add-ons are billed in advance through our payment processor. You authorize us to charge your payment method for all fees due.
  • Automatic renewal. Subscriptions automatically renew for successive billing periods at the then-current price unless you cancel before the end of the current billing period. You may cancel at any time; cancellation takes effect at the end of the current period.
  • No refunds. Except where required by law, fees are non-refundable, including for cancellations made in the middle of a billing period and for periods during which you did not use the Service.
  • Suspension for non-payment. If a charge fails or an amount is past due, we may automatically suspend, lock, or downgrade your account and access until payment is resolved.
  • Termination and data purge. We may suspend or terminate access for violation of these Terms, non-payment, or discontinuation of the Service. After cancellation or termination, we may permanently delete your historical uptime, scan, and health data, and other account data, on or after 30 days. Sections that by their nature should survive — including fees owed, license and use restrictions, disclaimers, limitation of liability, and indemnification — survive termination.

6. Service availability, downtime, and disclaimers

This section applies to all users of the Service — Direct Website Owners, Agencies, and Agency Clients alike. In this section, "the Company" means 5280 Technology LLC, d/b/a Arinto.

  • A. "As-is" provision. The Service provided by the Company is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, the Company expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • B. No guaranty of continuous monitoring. While the Company endeavors to maintain high availability, it does not warrant or guarantee that: (i) the platform will operate completely uninterrupted, error-free, or secure; (ii) the software will detect every event, outage, or health issue on a monitored URL; or (iii) notifications or alerts (via email or other dashboard mechanisms) will be delivered instantaneously or without delay.
  • C. Platform maintenance. The Company reserves the right to temporarily suspend access to the platform for scheduled maintenance, emergency updates, or infrastructure upgrades. The Company shall not be liable to any Direct Website Owner, Agency, or Agency Client for any service interruptions, false positives, missed alerts, or data corruption resulting from such maintenance windows or unexpected upstream hosting-provider failures.
  • D. No service-level credits. The Service does not include a service-level agreement, and no user is entitled to uptime service-level credits or refunds for unavailability. You are responsible for maintaining your own websites and for independent safeguards.

7. Limitation of liability

In this section, "the Company" means 5280 Technology LLC, d/b/a Arinto.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 5280 TECHNOLOGY LLC, D/B/A ARINTO, BE LIABLE TO YOU, ANY AGENCY CLIENT, OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE TOTAL FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

  • Third-party providers. The Company is not responsible or liable for failures, outages, delays, or errors caused by third-party providers or infrastructure, including hosting and cloud providers (such as AWS and Google Cloud), networks, registrars, or other services outside its reasonable control.

8. Indemnification and defense

A. General indemnification

You (whether acting as a Direct Website Owner or an Agency) agree to defend, indemnify, and hold harmless 5280 Technology LLC, d/b/a Arinto, and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees and legal costs) arising out of or in any way connected with: (i) your misuse of the platform; (ii) any unauthorized website URLs added to your account for monitoring; or (iii) your violation of these Terms.

B. Agency-specific downstream indemnity

If you are an Agency using the platform to provision accounts, white-label services, or resell monitoring services to third-party clients ("Agency Clients"), YOU AGREE TO BEAR FULL LEGAL RESPONSIBILITY FOR YOUR AGENCY CLIENTS. You shall defend, indemnify, and hold harmless 5280 Technology LLC, d/b/a Arinto (the "Company"), from and against any and all claims, lawsuits, or demands brought against the Company by your Agency Clients, their users, or any third party arising out of, resulting from, or alleged to result from:

  • any platform downtime, service interruptions, or system failures experienced by the Agency Client;
  • any failed, missed, delayed, or false-positive alerts regarding the health or uptime of an Agency Client's website;
  • any financial losses, business interruption, or loss of data suffered by the Agency Client or their customers; and
  • any failure by your Agency to secure legally binding acceptance from your Agency Clients to terms at least as restrictive as these Terms.

9. Governing law, venue, and local compliance

  • Governing law. These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules.
  • Venue. The exclusive venue for any dispute arising out of or relating to these Terms or the Service is the state and federal courts located in Colorado (for example, Denver County or Arapahoe County), and you consent to their personal jurisdiction.
  • Colorado Privacy Act. Where the Colorado Privacy Act (CPA) or other applicable state privacy law applies to our processing of personal data, we will comply with our obligations under that law. How we handle personal data is described in our Privacy Policy.

10. Contact

Questions about these Terms? Contact 5280 Technology LLC, d/b/a Arinto, at support@arinto.com.